WE'RE HIRING: Senior Account Manager | On Marketing Digital
Are you the type who builds trust with clients while making sure everything gets delivered on time (and with quality)?
Then let's talk!
At On, the Account team is the bridge between what the client dreams of and what our team delivers. We're looking for someone senior, who already has a journey at previous agencies and wants to grow with us.
What you'll do:
- Support the development of relationship and retention strategies
- Be the main point of contact between the client and the internal team
- Track demands, timelines, and deliverables with the teams involved
- Translate client needs into clear, actionable briefs
- Ensure quality of deliverables and meeting of deadlines
- Manage expectations and keep the client always informed
- Analyze satisfaction and performance metrics to propose improvements
What we're looking for:
- Solid experience (minimum 2 years) in customer service, preferably at a marketing, advertising, or digital agency
- Excellent verbal and written communication
- Savvy negotiation and conflict resolution skills
- Organization to handle multiple projects at once
- Familiarity with task management tools (Runrun.it, Trello, Gmail, Drive, etc.).
Nice to have:
- Experience with large accounts
- Knowledge of digital marketing, paid media, branding and/or inbound
- Analytical, proactive profile with a focus on continuous improvement
Why On?
Here you'll be part of a team that values people who truly care about the client's results, and also about the growth of those on the other side of the screen, our team.
Work mode: Hybrid
(in-person 1 time a week)
Office Address:
Condomínio O2 Corporate e Offices
Barra da Tijuca – Rio de Janeiro
Send your resume to paula.lucas@onnaweb.com.br or tag that person who fits this role! ?
